Privacy Policy

At Mama Coco, we highly value your privacy. When you purchase a product, contact us, or share your personal information with us in any other way, you should be able to trust that we will handle your information with care and respect.

In this Privacy Policy, we explain what information we collect, why we collect it, and how we protect your personal data.

1. Who are we?

Mama Coco
Burgemeester R Tjalmastraat 11
4041 VK Kesteren
The Netherlands

Chamber of Commerce (KvK): 81735057
VAT number: NL003596118B31
Email: kornelia@mamacocogiftbox.nl

2. What information do we collect?

We only collect the information we need to provide you with our services. This may include:

• Name and email address
  When you contact us or place an order.

• Address and payment information
  When you purchase a product through our website. Payments are processed securely via iDEAL through our payment provider, such as Mollie or Stripe.

• Order and transaction information
  So that we can process your order correctly and assist you if something goes wrong.

3. Why do we collect your information?

We only use your personal information for the following purposes:

• To process and fulfil your order correctly

• To contact you regarding your question or purchase

• For accounting and tax purposes, as required by law

• To improve our services on an anonymous basis

We will not send you unsolicited newsletters or promotional emails unless you have explicitly given us permission to do so.

4. Do we share your information?

We never sell your personal information to third parties.

We only share your information with parties that are necessary for providing our services, such as:

• Our payment provider (e.g. Mollie or Stripe) to process your payment securely

• Our website hosting provider to ensure the secure and proper functioning of our website

• Our accountant or bookkeeping service, where required by law

We have data processing agreements in place with these parties where required to help safeguard your privacy.

5. How do we protect your information?

We take appropriate technical and organisational measures to protect your personal information, including:

• An encrypted connection (SSL)

• Secure storage of personal data

• Restricting access to personal data to authorised persons who require it

6. How long do we keep your information?

• Order information: up to 7 years, in accordance with Dutch tax record-keeping requirements

• Contact enquiries: up to 1 year, unless the information is required for further services or communication

7. Your rights

You have the right to:

• Request access to the personal information we hold about you

• Request that your personal information be corrected or deleted

• Object to the use of your personal information

• Withdraw your consent

To exercise any of these rights, please email us at kornelia@mamacocogiftbox.nl. We will respond within 14 days.

8. Cookies

At the moment, we only use functional cookies that are necessary for the proper functioning of our website.

If we start using analytical or marketing cookies in the future, we will update this information accordingly and, where required, provide a cookie policy and consent banner.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Do you have any questions?

Please feel free to contact us at kornelia@mamacocogiftbox.nl. We’ll be happy to help!